Shipping policy

Shipping Policy

Thank you for shopping with Ember Ink. Here is everything you need to know about how your order reaches you.

Order processing

Orders are checked, packed and dispatched within 1–3 business days of being placed. Orders placed on weekends or public holidays begin processing on the next business day. During a sale or a busy launch period, processing can take a little longer — if that happens, we will let you know.

Delivery times

Once dispatched, orders typically arrive within 6–12 business days, depending on your destination. Delivery estimates are estimates rather than guarantees: customs checks, carrier backlogs, severe weather and incorrect addresses can all add time.

Shipping cost

We offer free standard shipping worldwide on every order, with no minimum spend. Any faster shipping option, where offered, is priced at checkout before you pay.

Tracking

As soon as your parcel leaves us you will receive a confirmation email containing a tracking link. Please allow up to 72 hours for the first tracking scan to appear — a tracking number often goes live before the carrier's first scan is recorded.

Customs, duties and taxes

Orders shipped outside the United Kingdom may attract import duties, taxes or customs handling fees charged by the destination country. These charges are set by your local authorities, are not collected by us, and are the responsibility of the recipient. We are unable to mark parcels as gifts or declare a lower value.

Incorrect or incomplete addresses

Please check your delivery address carefully before completing checkout. If an order is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery; a further shipping charge may apply. If you spot a mistake, contact us through our Contact page as quickly as possible and we will amend it if the order has not yet been dispatched.

Lost, delayed or damaged parcels

If your tracking has not updated for 10 business days, or your order arrives damaged, get in touch through our Contact page with your order number and, for damage, a photograph. We will replace the item or refund you.

Split shipments

Orders containing more than one item may arrive in separate parcels on different days at no extra cost to you. Each parcel has its own tracking link.

Questions

For anything at all about your delivery, please reach us through our Contact page and we will reply as quickly as we can.